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Warranty Policy

 

EBS Warranty Claim

Turbocharger Warranty Claim

  • API offers a 12 month warranty on all components. Warranty will not be given on any product that has been harshly treated or improperly serviced. API may at its discretion request proof of correct servicing procedures and intervals in accordance with vehicle manufacturer specifications. In order to qualify for a warranty claim the old unit:

    • Must be returned in an 'off engine/vehicle condition', i.e. the unit must not be disassembled in any way, and have all external accessories attached including wastegate actuators if fitted.

    • Must not be washed down or cleaned in any way.

    • Must not have been fitted to an application that does not match the component manufacturer's recommendations

    • Must not have been fitted to an engine/vehicle that has been modified to increase power output.

    • Must not have been deliberately damaged or modified to fit in any way.

    • Cost of the carriage of the old/failed unit to API is the responsibility of the customer.

    • Warranty will not be given on any unit that has failed due to external contaminants.

    • Warranty will not be given on any unit that has failed due to the incorrect grade of oil used in the engine.

    • Warranty will not be given on any unit where negligence of the mechanic/fitter is deemed to be the cause of component failure.

    • Where the warranty claim relates to an ‘electrical’ fault, diagnostic information must be supplied with the returned unit. Failure to return physical vehicle diagnostic information will result in warranty being rejected.

    • Where a warranty may be rejected, the customer will be provided with a report detailing the failure mode. The physical component/ parts will be returned to the customer upon request. The part/ components will be returned in a disassembled condition as they will be no longer fit for use on a vehicle/ engine.

    • All warranty units/ components/ parts are held for 1 month after the date of the warranty report. After 1 month the warranty components/ parts will be destroyed if no written instruction to the contrary is received by API within this 1 month period.

    • All warranty inspections are completed by either API / APIs approved suppliers or the Original Manufacturer, dependent on the relevant approved warranty station. Warranty reports may take up to 3 months to fully complete.